Frequently Asked Questions

Registering at 39 Jili is quick and straightforward. Click the 39 Jili Login link in the navigation menu and look for the registration option. You'll need to provide a valid mobile number or email address, create a secure password, and confirm that you are at least 21 years old. Once your account is created, complete the KYC (Know Your Customer) verification by submitting a valid Philippine government-issued ID to unlock full deposit and withdrawal access.

The minimum age to play at 39 Jili Casino is 21 years old, in strict compliance with Philippine gaming law and PAGCOR regulations. Age verification is mandatory for all accounts. Any account found to belong to a person under 21 will be immediately closed and any associated funds forfeited. We take this requirement very seriously to protect young Filipinos from the potential harms of gambling.

Account verification at 39 Jili requires you to submit a clear photo or scan of a valid Philippine government-issued ID — such as a PhilSys National ID, passport, driver's license, SSS ID, UMID, or PRC ID. You may also be asked to submit a selfie holding your ID. Verification is typically completed within 24 hours. Verified accounts enjoy higher deposit and withdrawal limits and faster payout processing.

On the 39 Jili login page, click the "Forgot Password" link. Enter the mobile number or email address associated with your account, and a password reset link or OTP will be sent to you. Follow the instructions to create a new password. If you don't receive the reset message within a few minutes, check your spam folder or contact our 24/7 live chat support for assistance.

No. Each player is permitted to hold only one active account at 39 Jili Casino. Creating multiple accounts is a violation of our Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with forfeiture of any bonuses or winnings. If you believe a duplicate account was created in error, contact our support team immediately.

39 Jili Casino accepts the following payment methods for Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card

Please note that cryptocurrency and credit card deposits are not accepted in compliance with Philippine regulations.

The minimum deposit at 39 Jili Casino is ₱100 for most payment methods including GCash and PayMaya. Bank transfer minimums may vary depending on your bank. There is no maximum deposit limit for verified accounts, though daily limits may apply based on your account tier. Contact live chat support if you need to adjust your deposit limits.

GCash and PayMaya deposits are credited to your 39 Jili account instantly in most cases. Bank transfers typically take 15 minutes to 1 hour during banking hours, and up to 3 business days for inter-bank transfers. If your deposit has not reflected after the expected timeframe, contact our 24/7 live chat support with your transaction reference number and we'll resolve it promptly.

To withdraw from 39 Jili, log in to your account and navigate to the Withdrawal section in your account dashboard. Select your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm the request. Make sure your account is fully verified before requesting a withdrawal — unverified accounts cannot process payouts. The minimum withdrawal amount is ₱200.

Most GCash and PayMaya withdrawals are processed within 15 minutes to 1 hour after approval. Bank transfers typically take 1–3 business days depending on your bank. Withdrawal requests submitted during peak hours or on weekends may take slightly longer. Verified accounts with a clean transaction history generally enjoy the fastest processing times at 39 Jili.

Common reasons for a delayed withdrawal at 39 Jili include:

• Account not fully verified (KYC documents pending)
• Active bonus wagering requirements not yet met
• Withdrawal amount below the ₱200 minimum
• Bank system maintenance or public holidays
• Additional security review for large withdrawal amounts

If your withdrawal has been pending for more than 24 hours, contact our live chat support team with your withdrawal reference number for immediate assistance.

New players at 39 Jili Casino are eligible for a welcome bonus on their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. To claim the welcome bonus, make your first qualifying deposit and opt in to the promotion if required. Always read the bonus terms and wagering requirements before claiming any offer at 39 Jili.

Wagering requirements (also called rollover or turnover requirements) specify how many times you must wager your bonus amount before it can be withdrawn as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you must place ₱10,000 in total bets before withdrawing the bonus funds. Specific wagering requirements vary by promotion at 39 Jili — always check the individual bonus terms for details.

No — bonus funds at 39 Jili cannot be withdrawn immediately. You must first complete the wagering requirements attached to the bonus. However, any winnings generated from real-money bets (not bonus funds) can generally be withdrawn at any time, subject to the standard withdrawal process. If you prefer not to accept a bonus, you can opt out before making your deposit.

39 Jili Casino offers a massive library of 700+ games including:

• Slots — hundreds of titles with various themes and jackpots
• Live Dealer Games — baccarat, roulette, blackjack, and more with real dealers
• Table Games — including 3-Hand Casino Hold'em and other card games
• Bingo — Filipino-favorite bingo rooms with real-time play
• Fishing Games — action-packed arcade-style fishing titles
• Sports Betting — PBA, NBA, UFC, boxing, and international sports
• Specialty Games — including Demon Hunter and other exclusive titles

Yes. All games at 39 Jili Casino use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or round. Our game providers are reputable international studios whose RNG systems are independently audited. Live dealer games are streamed in real time from professional studios, providing full transparency. 39 Jili is committed to offering a fair gaming environment for all Filipino players.

Absolutely. 39 Jili Casino is fully optimized for mobile play on both Android and iOS devices. You can access the full game library directly through your mobile browser — no app download required, though a dedicated app may be available for an even smoother experience. Whether you're commuting in Manila or relaxing in Cebu, 39 Jili delivers a seamless mobile gaming experience.

Yes. 39 Jili Casino operates within the PAGCOR regulatory framework and employs industry-standard SSL (Secure Socket Layer) encryption to protect all player data and financial transactions. Your personal information is never sold to third parties. We also implement two-factor authentication (2FA) and advanced fraud detection systems to keep your account secure at all times.

To keep your 39 Jili account secure:

• Use a strong, unique password that you don't use on other sites
• Enable two-factor authentication (2FA) in your account settings
• Never share your login credentials with anyone
• Always log out after playing, especially on shared devices
• Be cautious of phishing sites — always access 39 Jili through the official URL
• Contact support immediately if you notice any suspicious activity on your account

39 Jili Casino provides a full suite of responsible gaming tools including deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion options ranging from 30 days to permanent account closure. To activate any of these tools, contact our 24/7 live chat support. We are committed to helping Filipino players enjoy gaming safely and within their means. Gambling is addictive. Know when to stop.

To self-exclude from 39 Jili, contact our 24/7 live chat support team and request a self-exclusion. You can choose a period of 30 days, 90 days, 6 months, 1 year, or permanent exclusion. During self-exclusion, your account will be suspended and you will not receive any promotional communications. Permanent self-exclusion is irreversible. For more information, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available. You can:

• Contact 39 Jili's 24/7 live chat support to activate self-exclusion or set limits
• Reach out to PAGCOR's responsible gaming desk for guidance
• Speak with a licensed counselor or therapist
• Talk to a trusted family member or friend

Remember: Gambling is addictive. Know when to stop. You are not alone, and seeking help is a sign of strength. Visit our Responsible Gaming page for more resources.